Leeds, W. Yorks. April 2016 – Jan 2019
Service Desk Analyst
MSP with over 100+ Clients and 20+ Primary Clients. Working to agreed Client SLA’s, escalating to internal or 3rd parties
when required.
• Created and Maintained the process / Knowledge base with One Note and Word templates.
• Assisted in creating a Service desk focused training course for MS Azure and office 365.
• Security Clearance