Leeds, W. Yorks. Jan 2019 – Nov 2019
Service Desk Analyst 1st / 2nd

Service Desk Analyst on the Internal Service desk. Maintained process documents Training of new staff. Service desk
escalation point when a calming voice is required to help get the best resolution. Project resource for testing and
• Team Mentor and service desk escalation point.
• Project resource for MEHJV.
• Maintaining of process documents.
• floor walking to support colleagues