Leeds, West Yorkshire
Nov 2019 – Present
Service desk Analyst

Internal Service desk analyst for over 1,000 employees in the EMEA region. Escalating to internal team when needed.
Maintain and created new process documents via Confluence. Training of new staff members. Service desk escalation
point. Part of the transition team when the offices moved to the central Leeds Hub. Troubleshooting various remote
working solutions (VPN / Citrix / Azure) since March 2020
• Mentor and service desk escalation point.
• Involved in the transition to the central Leeds Office.
• Assisting in the writing and maintaining of process documents.
• Troubleshooting Remote working and Authentication solutions.