Results-driven and analytical professional with comprehensive experience in
1st and 2nd line support.
20+ years’ experience in training and document writing, 15+ Year experience
with AD and Windows Servers.
Skilled in engaging with non-technical customers, and acting as an escalation
point for colleagues to help maintain SLA.
Team Mentor and service desk escalation point.
Assisted in creating a Service desk focused training course for MS Azure and
office 365.
Global Administrator for O365 / SharePoint.
Experienced in ITIL Frameworks (Change, Problem, Incident and Request
Experienced in Building and Maintaining Desktop and Servers Hardware.
Clean Driving License
Security Cleared in 2018
Maintaining and troubleshooting window 10 Course with QA